Acknowledging the infrastructural challenges at Murtala Muhammed Airport (MMA) Lagos, Mrs. Olubunmi Kuku, FAAN’s Managing Director/Chief Executive, emphasizes gradual improvement.
Despite acknowledging the time needed for comprehensive solutions, Mrs. Kuku assures immediate measures to enhance passenger comfort.
In an interactive session with Airline Operators Committee (AOC) and security agency heads, Mrs. Kuku ensures the imminent reopening of essential airport areas.
Runway 18R, Link 3 and E-Wing would be reopened in a few weeks she said, adding that replacement of Baggage Handling Services( BHS) is underway as response to concerns voiced by Airline Operators
Prioritizing passenger comfort as paramount, Mrs. Kuku urged the Airport Security Committee to streamline facilitation processes.
She advocates consolidating security screenings to eliminate redundant layers, aiming to enhance passenger experience and reduce inconvenience.
“The fact that presently passengers have to undergo multiple screening layers,” she added, “leaves them with bad travel experiences.”
Mrs. Kuku criticizes excessive protocol services, stressing adherence to Executive Order 001 of 2017 and better coordination with the Ministry of Foreign Affairs.
MD criticizes excessive protocol services by agency personnel, violating Executive Order 001 of 2017, undermining FAAN and Ministry of Foreign Affairs protocol activities.
She stressed that the MFA handles government officials; and agencies should coordinate with them. Highlighting FAAN’s Passenger Support Service (PSS), she said it manages corporate clients who pay for services.
Expressing regret for airline inconveniences, Mrs. Kuku promises to review Service Legal Agreements and consult appropriately.
Accompanying her at the session were key FAAN directors, collectively demonstrating commitment to improving airport operations and passenger satisfaction.
