United Bank for Africa (UBA) Plc, has introduced a pioneering solution, qrdispute.ubagroup.com:8088, known as the ‘Scan to Resolve Complaint’ Portal. It aims to enhance customer satisfaction and swiftly address disputes. This innovative platform signifies a significant leap in revolutionizing customer service and complaint resolution processes.
The bank designed the ‘Scan to Resolve Complaint’ portal, accessible via qrdispute.ubagroup.com:8088, as a QR-code-based initiative to promptly address customer challenges without necessitating physical visits to branches. With this portal, customers can quickly resolve various issues, including failed transactions, from their homes or workplaces.
Olukayode Olubiyi, UBA’s Head of Digital Banking, elaborated on the workings and benefits of the ‘Scan and Resolve Complaint’ portal. He emphasized that issues with web transactions, Point of Sale (PoS) machines, and ATMs will receive responses within 72 hours.
“Our customers are our priority, which is why we continually innovate to ensure their satisfaction. The Scan and Resolve Complaint portal is solution-driven, addressing customer issues promptly,” he stated.
Olubiyi also highlighted benefits such as streamlined transactions, stating, “Customers can now simply scan and log complaints, ensuring seamless resolution and reducing customer hassle.”
Complaints submitted trigger an instant verification process, with notifications sent to customers. Resolution begins immediately, all with the aim of enhancing customer satisfaction.
UBA’s Group Head of Customer Experience, Michelle Nwoga, emphasized the bank’s commitment to exceptional service. “UBA continually develops strategies to upgrade service delivery, making it more interactive and user-friendly for customers,”she explained.
