We continuously explore new ways to improve their experience and address concerns swiftly.

Nigeria’s Green Africa has introduced its innovative gChat bot for customers to enhance customer experience. The chatbot offers seamless self-service and direct access to Green Africa’s gCare specialists for personalized assistance.

As the first chatbot launched by a Nigerian airline, gChat for customers reinforces Green Africa’s commitment to using technology to improve customer service. The chatbot provides round-the-clock support and is now available 24/7 on Green Africa’s website, greenafrica.com.

Manager of Customer Care and Quality Assurance Green Africa, Chioma Nwafor, stated, “At Green Africa, our customers are at the heart of everything we do. We continuously explore new ways to improve their experience and address concerns swiftly. The introduction of gChat demonstrates our dedication to providing outstanding service and ensuring customer satisfaction.”

Green Africa operates from hubs in Lagos and Abuja, serving key destinations like Ibadan, Akure, Benin, Owerri, Ilorin, Enugu, and Port Harcourt. The launch of gChat for customers aligns with the airline’s ongoing efforts to enhance services and elevate passenger experiences.