Recently, Dana Air faced operational challenges, leading to flight cancellations. The airline sincerely apologizes for the inconvenience caused and empathizes with frustrated customers. Explaining the disembarkation of Abuja-bound passengers, the airline highlighted safety as the pilot’s priority.
Kingsley Ezenwa, Dana’s Head of Corporate Communications, emphasized safety as the foremost consideration. The pilot, detecting cockpit indications and improper parameters, decided not to take off, adhering to strict safety standards. Affected passengers were offered compensations and various options, such as refunds or rescheduling.
Ezenwa expressed gratitude for customers’ significant patronage and support, apologizing again for the disruptions. He reassured that Dana Air will never compromise on safety. Encouraging best practices, he urged customers to support excellence not only in aviation but across all service sectors.
