The 2021 customer service week which starts today Monday, October 4 with theme: Power of Service; will run through Friday, October 8.
A statement by the airline’s PR and Communication Manager, Mr. Adebanji Ola announced that it is a celebration of the people on the frontlines who made a difference in the lives of their customers.
From Monday, October 4, Arik Air will be serenading passengers at its counters in Lagos, Abuja and Port Harcourt with piano and violin thus making the check-in procedure a pleasurable one.
Passengers also stand a chance of winning branded gift items like towels, thermal mugs, desk pen holders and umbrellas on board selected flights.
Arik Air Chief Executive Officer, Captain Roy Ilegbodu said: “It is time again to celebrate our loyal customers for believing in us and standing by the airline all through the year. We are using the week to thank customers for their patronage and demonstrate our commitment to customer satisfaction. On this occasion of Customer Service Week, we restate our commitment to rendering memorable experiences at all our service points.