The Federal Airports Authority of Nigeria (FAAN) has defended its review of operational charges for airport cab operators, insisting the increase is necessary to sustain quality service and improve passenger experience at Nigerian airports. The Authority also reaffirmed that its vehicle upgrade policy is designed to enhance safety, comfort and professionalism across airport transportation services.
The clarification follows concerns raised by members of the Association of Private Cab Operators over the new operational charges and the enforcement of newer vehicle standards. However, FAAN maintained that both measures are consistent with international best practices and form part of its wider effort to modernise airport operations.
According to the Authority, airports are the first and last point of contact for many travellers. Therefore, transport services operating within airport premises must reflect the quality expected at modern international gateways. FAAN stressed that passengers deserve clean, roadworthy and professionally maintained vehicles that enhance confidence in Nigeria’s aviation sector.
“The directive requiring airport cab operators to upgrade to newer vehicle models is informed by the need to improve reliability, comfort, safety and overall passenger satisfaction,” FAAN said.
It added: “This is consistent with international best practices and aligns with FAAN’s ongoing efforts to elevate service standards across its airports.”
FAAN also defended the review of operational charges, dismissing claims that the increase was arbitrary. The Authority explained that the previous operational charges of ₦500 had remained unchanged for more than eight years despite rising inflation, increasing maintenance costs and the growing expenses associated with running transport businesses.
According to FAAN, the adjustment to ₦1,500 reflects current economic realities and will help sustain critical airport infrastructure and services. The Authority, however, assured operators that it remains mindful of the financial challenges facing businesses and will continue engaging stakeholders on matters affecting their operations.
Operational charges
FAAN also rejected claims that it had refused to engage airport cab operators. It explained that its contractual and regulatory relationship exists with registered cab companies operating within airport premises and not with associations or unions representing them.
“FAAN’s contractual and regulatory relationship is with the registered cab companies operating within the airport environment and not with associations or unions acting on their behalf,” the Authority stated.
The Authority noted that discussions on operational matters are conducted directly with the affected companies in line with established procedures. It added that constructive dialogue with operators has remained a key part of its stakeholder engagement process.
On the vehicle upgrade policy, FAAN disclosed that consultations with operators began in July 2024. Following requests from operators, the original implementation deadline was extended to January 2026 and later to June 2026 to accommodate prevailing economic conditions.
In addition, FAAN said it is considering a final extension until October 2026 to give operators another opportunity to comply with the new standards. However, it emphasised that no further extensions are expected after the proposed deadline because operators have already been given more than two years to prepare.
The Authority maintained that the objective of the policy is not to deny anyone legitimate business opportunities but to ensure airport transport services meet the standards expected by the travelling public.
FAAN acknowledged the vital contribution of airport cab operators to passenger movement and the wider airport ecosystem. It therefore urged operators to embrace the reforms and work collaboratively towards delivering safer, more efficient and customer-focused services.
As Nigeria’s airport manager, FAAN reiterated that passengers remain at the centre of its policies. The Authority said it will continue implementing reforms that strengthen service delivery while ensuring Nigerian airports reflect the standards of a modern aviation industry.
