MANAGING Director, Federal Airports Authority of Nigeria (FAAN), Captain Rabiu Hamisu Yadudu has insisted that the prevalent culture of extortion in the nation’s airports needs to end to create a level playing field and improve airports service quality.
This is just as he has said that equipment to facilitate seamless movement at the nation’s airports are being installed but admitted that what is being put is not adequate to totally overcome all the challenges in passenger facilitation but stressed that the agency was going to get there soon.
Speaking at the unveiling of the FAAN Service Charter to Stakeholders, Captain Yadudu stated that efforts must be geared towards tacking corrupt and sharp practices in the agency’s service delivery chain stating that the old ways must be abandoned to usher in transparency at all touch points.
Recommending the charter to stakeholders and the entire airport community, the FAAN boss said it was the beginning of a new era for the agency designed to reawaken the consciousness in ensuring that the aviation industry remains competitive and inclusive.
He said the service charter was developed to meet the expectations of the customers as the charter sets standards for the services which FAAN provides as well as feedback and report mechanism to help the agency carry our periodic assessment.
He said, “The Service charter demonstrates our commitment to providing quality service, communication and support. We are dedicated in promoting a culture of openness, accountability and would equip our staff to be customer-centric and prioritize safety.”
Speaking on facilitation equipment recently deployed, Captain Yadudu said FAAN was doing a great deal in the upgrade of facilities:
“Kindly permit me to inform you that arrangements have been concluded for the purchase of personal check-in-kiosks for passenger use which will have the Baggage Reclaim System (BRS). This will enable passengers check-in, tag their baggage, choose their seats, and print their boarding passes many hours before departure.
“The check-in- kiosks are touch-screen devices allowing passengers to do self-check-in at a certain time prior to their boarding.
According to Yadudu, self service is becoming increasingly prevalent and many of the world’s major airports have implemented them in some form.
“We are therefore appealing for your understanding and efforts must be geared toward ensuring seamless facilitation”
“The installation of the latest hand scanners and other modern facilities that will provide services quickly and easily to enhance better passenger experience. We are also deploying two new cargo screening machines at nacho to facilitate cargo operations,” he said.