Kenya Airways recently faced backlash over Gloria Omisore’s case. She was denied boarding in Nairobi despite having a valid Lagos ticket.
BY ANTHONY OMOH
The Nigeria Civil Aviation Authority (NCAA) has warned airlines to inform passengers of travel restrictions and admissibility issues. Failure to comply will attract sanctions. The directive follows rising cases of deportations due to visa issues.
The NCAA cited Part 19.21.1.1 of the Nigeria Civil Aviation Regulations 2023. It mandates airlines to inform passengers of travel restrictions before departure. Recent incidents saw travelers deported mid-journey over admissibility problems.
Director of Consumer Protection Michael Achimugu expressed disappointment. He stated airlines must screen passengers properly. “The NCAA finds such practices completely unacceptable. Airlines must screen passengers and provide accurate information on visa requirements before issuing tickets. Passengers should not face deportation due to airlines’ negligence.”
Kenya Airways recently faced backlash over Gloria Omisore’s case. She was denied boarding in Nairobi despite having a valid Lagos ticket. The airline failed to inform passengers of travel restrictions for France transit.
Kenya Airways admitted fault for failing to check her French transit visa requirement before departure.
She was stranded for 10 hours without proper accommodation, leading to a heated confrontation with airline staff.
The NCAA intervened, securing an apology and compensation. Achimugu warned of fines or operational suspension for violations. The new rule takes immediate effect to protect travelers.
Transitioning to stricter enforcement, the NCAA aims to reduce passenger distress. Airlines must now verify visa requirements before issuing tickets. This move safeguards Nigeria’s aviation reputation amid growing complaints.
