The Nigeria Civil Aviation Authority (NCAA) has ordered airlines to deny take-off if disruptive passengers are onboard, a decisive step to protect crew and restore discipline in aviation.
The directive was announced in Abuja by Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, representing Director General, Civil Aviation, Captain Chris Najomo, during a meeting with domestic airline executives.
Achimugu stressed: “Pilots are not to depart until disruptive passengers are removed or the matter is settled amicably. This protects crew members and encourages passengers to treat them respectfully.”
He explained that passengers have no right to assault or verbally abuse cabin crew. According to him, many confrontations escalate because pilots fail to assert their authority, leaving the crew vulnerable.
The NCAA also warned that crew professionalism remains essential. “Firmness must never be mistaken for rudeness,” Achimugu added, urging attendants to avoid any form of discourtesy even in tense moments.
Mrs. Ifueko Abdulmalik, Senior Special Assistant to the Director General and a Deputy General Manager, highlighted additional passenger rights. She warned airlines against neglecting obligations such as timely communication during delays, prompt refunds, and care for stranded passengers.
This crackdown follows recent headline-grabbing clashes between travelers and crew. Weeks ago, an incident involving an Ibom Air passenger, Comfort Emmanson, who attacked staff after being asked to disembark went viral.
Similarly, the inident involving popular musician KWAM 1 on a Lagos-bound flight who blocked an entire aircraft. These altercations sparked debate on how disruptive passengers threaten safety and order in Nigerian aviation.
Industry stakeholders argue these high-profile cases forced the NCAA’s hand, with regulators seeking to draw a clear line on unacceptable behavior.
Globally, the International Air Transport Association (IATA) has also warned that unruly passengers pose rising risks, pushing regulators worldwide to tighten penalties.
At the Abuja meeting, other concerns were addressed, including unresolved compensation claims, the enforcement of rules requiring phones to be switched off during flights, and the urgent need to safeguard cabin crew from verbal or physical assault.
Airlines represented included Arik Air, Air Peace, Ibom Air, Aero Contractors, United Nigeria Airlines, Green Africa Airways, Max Air, Rano Air, ValueJet, and Overland Airways.
The NCAA stressed that any carrier allowing disruptive passengers onboard risks sanctions. By enforcing this rule, regulators hope to protect aviation safety, restore respect for crew, and assure passengers of a more disciplined travel environment.
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