Air Peace has launched a bespoke service across its domestic network, introducing Customer Experience Representatives to provide personalised and human-centred engagement for select passengers.
The airline said the move highlights its commitment to raising customer satisfaction through tailored assistance, ensuring passengers enjoy convenience, comfort, and a memorable journey.
According to Air Peace, the Customer Experience Representatives will serve as travel chaperones for Business Class passengers and loyalty programme members across domestic stations.
These specially trained individuals will handle end-to-end travel support, from booking to arrival.
Customer Experience Representatives Secrets
The initiative ensures passengers are supported at every stage of their journey.
Customer Experience Representatives will initiate courtesy calls to introduce themselves and guide travellers on procedures before flight departure.
At the airport, they will provide smooth assistance with check-in and boarding, ensuring passengers enjoy a seamless experience.
They will also communicate proactively when there are itinerary changes or updates. In situations requiring urgent attention, representatives will escalate concerns to guarantee swift resolutions.
In addition, they will offer thoughtful touches such as refreshment assistance and entertainment guidance, embodying Air Peace’s warmth and professionalism.
The airline noted that these steps embody its warmth, efficiency, and professionalism while strengthening brand loyalty.
Air Peace explained that the initiative is part of a broader vision to offer holistic travel experiences. In recent years, the airline has rolled out several innovations to support its passengers.
These include:
* Flexible ticket payments through the Pay Small Small scheme.
* Comprehensive travel insurance packages to boost passenger confidence.
* Hospitality and mobility partnerships that ease door-to-door connections.
By introducing Customer Experience Representatives, Air Peace has reinforced its leadership in curating seamless travel experiences, proving that service excellence goes beyond safe and reliable flights.
Industry watchers believe the move is significant for Nigeria’s aviation sector. It demonstrates how domestic airlines are innovating to match global standards.
With travellers demanding more personalised services, airlines that fail to adapt risk losing relevance.
Speaking on the new initiative, Air Peace management emphasised that the programme aligns with its long-term vision. “This service is about more than convenience. It is about building stronger relationships with our valued customers,” the airline stated.
The Customer Experience Representatives will not only serve Business Class and loyalty passengers but will also provide feedback loops to management, ensuring that passenger voices directly shape service delivery.
Air Peace’s personalised service ensures that passengers enjoy reassurance at every stage of their travel.
This is particularly critical in Nigeria’s competitive domestic market, where airlines are striving to secure customer loyalty amid rising operational costs. By investing in people-centred solutions, Air Peace sets itself apart from rivals.
By deploying Customer Experience Representatives across its domestic network, the airline has positioned itself as the standard-bearer for personalised travel in Nigeria.
Passengers can expect not only safe flights but also human-centred assistance that transforms the stress of travel into a smooth experience. With this initiative, Air Peace has once again raised the bar for Nigerian aviation.
