
The inclusive passenger experience at Murtala Muhammed Airport Terminal 2 has received a major boost. Bi-Courtney Aviation Services Limited has trained its frontline staff on autism awareness and support. The initiative reinforces the terminal’s commitment to accessible and compassionate air travel.
Bi-Courtney Aviation Services Limited, operators of MMA2, organised the training to improve service delivery standards. The programme focused on autism awareness, care sensitivity, and inclusive engagement. Therefore, customer-facing personnel are now better equipped to support travellers on the autism spectrum.
The training was facilitated by Cradle Lounge Special Needs Initiative. It was led by WHO CST Master Trainer, Solape Azazi. In addition, the session delivered practical tools for empathy-driven communication and de-escalation strategies.
According to Head, Corporate Communications, Bi-Courtney Aviation Services Limited, MMA2, Ajoke Yinka-Olawuyi, the training aligns with the organisation’s broader service goals. She noted that strengthening knowledge and compassion improves operational excellence. Meanwhile, the initiative advances the airport’s inclusive passenger experience framework.
Ag. Chief Operating Officer and Head of Space & Premises Management, Bi-Courtney Aviation Services Limited, Kola Bamigboye, said the programme reflects the terminal’s long-term vision. He explained that air travel can overwhelm individuals on the autism spectrum due to noise and crowds. However, structured staff training ensures every traveller experiences dignity and confidence.
Head of Human Resources and Administration, Bi-Courtney Aviation Services Limited, Feyikemi Fadeyibi, emphasised workforce development as a driver of service excellence. She stated that continuous capacity building strengthens empathy and professionalism. Therefore, the inclusive passenger experience remains central to MMA2’s operational culture.
WHO CST Master Trainer, Solape Azazi, highlighted the importance of awareness in airport environments. She noted that autism often has no visible markers, making understanding critical. In addition, recognising signs of sensory overload helps staff respond promptly and appropriately.
The interactive session focused on identifying distress signals and applying effective communication techniques. It encouraged teamwork that prioritises compassion and understanding. Meanwhile, collaboration with families and caregivers was strongly emphasised.
This initiative supports Nigeria’s aviation sector push toward global best practice standards.
Regulatory agencies such as the Federal Airports Authority of Nigeria continue to advocate improved passenger service frameworks. Similarly, global standards promoted by the International Air Transport Association encourage accessibility and inclusion.
MMA2’s inclusive passenger experience strategy positions the terminal as a leader in accessible service delivery. By embedding empathy into daily operations, the airport strengthens passenger trust. Therefore, travellers with special needs can navigate the terminal with greater ease.
The initiative also enhances Nigeria’s reputation within West Africa’s aviation landscape. Service differentiation increasingly depends on customer-centred innovation. Meanwhile, inclusive practices create measurable improvements in satisfaction and loyalty.
Bi-Courtney Aviation Services Limited maintains that service excellence remains non-negotiable. The company continues to invest in training, infrastructure, and operational upgrades. In addition, its focus on inclusive passenger experience demonstrates a forward-thinking approach to airport management.
As passenger expectations evolve, accessibility will shape competitive advantage. MMA2’s autism support training marks a decisive step in that direction. Therefore, the inclusive passenger experience now stands as a defining pillar of its service model.


















