The Nigeria Civil Aviation Authority (NCAA) is revising its six aircraft entry policy to better align with the specific operational needs of different carriers. Acting Director General, Captain Chris Najomo, announced this during the launch of a training program for the new Consumer Protection Portal.
Najomo outlined potential adjustments to encourage investment in the sector. He explained: “We are adjusting the regulation, which takes effect from 2025, to suit different operational needs better. If you’re starting a full-blown airline, we will review the regulations, considering six aircraft coming in. However, some operators only want to fly routes like Lagos-Ibadan or Lagos-Ilorin, and similar routes. Therefore, we will reconsider the six aircraft entry policy, possibly allowing them to start with just three aircraft. We aim to encourage more people to enter the aviation industry.”
Regarding the NCAA’s digitization efforts, Najomo highlighted that the agency will now process approvals, licenses, recertifications, and passenger complaints digitally. This new portal aims to streamline these processes and improve efficiency.
Najomo explained the new portal will expedite resolving passenger complaints and serve as a tool to assess airline performance. Additionally, both local and foreign airlines operating in Nigeria will be evaluated based on their passenger handling and service quality.
To address recurring complaints about delayed or canceled flights, Najomo emphasized the importance of this capacity-building program. He stated that the training is designed to equip airline personnel and regulatory staff to find long-term solutions to service failures in the travel industry.
Additionally, Najomo confirmed that the NCAA has made significant progress in digitalizing its operations. He said: “We started this EMPIC process two years ago, and we’ve had some training. This software will digitalize the entire system, including AOC certification, recertification, and licensing. You will see it’s going to be awesome.”
On the benefits of the training and portal, Najomo noted that the portal will provide real-time monitoring of airline performance, from check-in to disembarkation. He added that the data gathered will allow the NCAA, airlines, and the public to evaluate service providers. “The public can view airline performance on the NCAA website, determining the best and worst performers in consumer service,” he said.
Najomo further stressed the importance of engaging all stakeholders to ensure everyone benefits from the new portal. He concluded: “We have trained our staff, but it’s important to involve all stakeholders to understand how this portal works.”
