Servicom: FAAN commissions customer service system to entrench feedback

MANAGEMENT of the Federal Airports Authority of Nigeria (FAAN) in a bid to entrench two-way communication as its watchword and get feedback in any form from the public have acquired and commissioned a Closed User Group Telephony System for Customer Service/Servicom Department.

This is just as the airport authority  has reiterated its continuous effort to conform to global trends and international best practices and  continue to improve on service delivery to ensure ultimate satisfaction of customers by providing excellent services.

Managing director of the agency, Engineer Saleh Dunoma who made this known stated that improved services prompted the acquisition and commissioning of a Closed User Group Telephony System for Customer Service/Servicom Department, today 22nd February, 2017 stated that the system will afford consumers of FAAN services the opportunity to make calls to appropriate quarters, either to make enquires or lodge complaints when necessary.

Engr. Dunoma who was represented at the occasion by the Director of Finance and Accounts, Mrs Adenike Aboderin, however explained that, the overriding factor of this facility was purely to enhance excellence and quality service delivery.

The deployment of this system will allow 24hrs of unlimited phone calls amongst its users. It will also enable FAAN achieve 100% customer satisfaction with minimum cost, while it increases customers’ trust and loyalty to the organization.

Users can make and receive calls without any interruption of airtime running out within the group. It also has specialized serial numbers for easy remembrance by its users.

The General Manager, Servicom, Mrs Ebele Okoye in her remarks, stated that the Closed User Group Telephony System was selected amongst many options even as she confirmed that Some phones have been purchased and will be distributed to various airports across the nation. She noted that the customer care telephone numbers are presently available at the Authority’s website viz: – www.faan.gov.ng and social media channels.

Earlier, the Director, Ministerial Servicom Committee, Mr. Suola Johnson, described the innovation as a noble one and commended the authority for being focused.

Others who graced the occasion include the Regional Manager Lagos, Globacom, Mr. Bola Onifade, Team Leader, Globacom, Mr. Wale Adiatin, General Manager Servicom, NAMA, Mrs. Meila, General Manager Servicom, NCAA, Mr. Adekola. Also in attendance were some management staff of the Authority.