Nigeria Immigration Service’s Comptroller General, Caroline Wura-Ola Adepoju, has ordered a probe into misconduct complaints at national Passport offices.
The Comptroller General said she received the worrisome complaints with deep concern and has ordered an investigation into the matter.
One of the complaints regarding noncompliance with Ministerial directives on the timeline of Passport administration.
A statement e-Signed by Service Public Relations Officer, DCI Aridegbe Adedotun PhD put a new timeline of 2 weeks for processing and issuance of Passport
Minister of Interior, Dr. Olubunmi Tunji-Ojo, following the complete clearance of Passport application backlogs nationwide issued the directive on October 4, 2023
The Minister and the Ag. CGI provided different phone numbers to the general public to report misdemeanours by NIS personnel at any of its offices.
From NIS we gave two numbers: 08028320751 (SPRO), 08067761196 (SA – SERVICOM), and we are not only ready to answer your calls but resolve issues.
She said, “The Service has, on a daily basis, monitored the compliance level at all Passport offices nationwide and at our missions abroad.
“We receive daily reports on production and issuance of Passports from all Passport Control Officers.
“As of today, Friday 13th October, 2023, most of our Passport offices are producing Passports of applicants enrolled on Wednesday, 11th October,2023.
“The Service wishes to use this opportunity to enlighten the general public that applications for reissuance of lost Passport and change of data takes a longer time.
“Some applicants in this category may put the Service in bad light when they complain of delay and noncompliance with the new timeline.
“These applications are required to go through security clearance and correspondence with Service Headquarters before approval for production.
The Service urges Passport applicants to use the official website (immigration.gov.ng) for applications, payments, and cautions against cash transactions with unauthorised individuals or entities.
The Acting Comptroller General encourages the public to report any workforce misconduct through the Service’s communication channels and social media for necessary sanctions.