Nigeria Civil Aviation Authority has launched its Consumer Protection Portal, an initiative to safeguard the rights of aviation consumers across the nation. The Consumer Protection Portal demonstrates the NCAA’s commitment to enforcing compliance with Part 19 of the Civil Aviation Regulations.
This means consumers can actually log in real time situations on airport incidents, delays and other issues regarding their flights.
Launching the platform, Acting Director General, Captain Chris Najomo, emphasized that the portal is the regulatory body’s proactive response to these challenges. “From being unaware of their rights to navigating complex regulations, consumers face unfair practices,” he stressed. “Hence, the need for a robust system to protect and empower consumers has never been more critical.”
Najomo further highlighted that the portal provides quick access for lodging complaints and real-time monitoring of airline punctuality and on-time performance. “It will offer a wealth of resources, including guidelines on consumer rights, tools for reporting grievances, and support to Nigerian aviation consumers,” he added.
Moreover, he emphasized, “This platform is not merely a digital space but a beacon of transparency and accountability.” The portal will create a more equitable marketplace where consumers can confidently engage with airlines and other service providers.
Najomo commended the NCAA’s 207 dedicated Consumer Protection Officers stationed at 23 airports, ensuring swift resolution of passenger grievances. The Consumer Protection Portal will transform the protection of consumer rights within the Nigerian aviation sector significantly.
Also, the portal also has features for passengers feedback, flighy performance: showing delays of 1-2 hours and airline performance. Additionally, the portal conveys a punctuality analysis report ahowing airlines’ schedule and actual departure time. It also shows flight disruption reports.
In all, it may well improve all round performance in the industry.
