Following the teething problems being experienced by the relocation directive to international airlines to commence operations from the new terminal, Minister of Aviation and Aerospace Development, Mr. Festus Keyamo SAN, has set up a task force to resolve these challenges within the shortest possible period.
The Minister has also apologised over inconvenience caused by the transfer stating that the inaugurated task force is charged to resolve passengers concerns, minimise discomfort and ensure effective communication among others.
The members of the task force consist of: Engineer Hassan Musa, (Retired PS and ex-Dir of Dept. of Air Transport Management (Team Leader), Adebayo Oladipo General Manager Aerodrome NCAA, Mr. Collins Mukoro (SA to the Minister of Aviation and Aerospace Development), Mrs. Uyoyou Edhekpo (SA to the Minister of Aviation and Aerospace Development) and Mr. Henry Agbebire (SA to the Minister of Aviation and Aerospace Development).
Recall that during the Minister’s inspection of the Lagos Airport on Thursday 31st August 2023, he gave a deadline of October, 1 2023 for the relocation.
However, the management of Federal Airports Authority of Nigeria (FAAN) had to fast track the implementation of this directive in response to the recent fire outbreak which raised safety concerns and affected passengers’ movements.
The statement signed by Head Press and Public Affairs, Ministry of Aviation and Aerospace Development, Oluseyi Odutayo read,” We urge all passengers and other stakeholders to be patient and bear with us as the inconvenience caused will soon be resolved. Your understanding plays a vital role in making this transition smoother for everyone involved.
“The primary objective of this task force is threefold: I.Resolve Passenger Concerns: The task force will work diligently towards resolving all concerns raised by passengers regarding congestion, discomfort, and related issues stemming from terminal relocation. We are committed to ensuring that every passenger’s voice is heard and addressed promptly.
“II.Minimize Discomfort: Our focus dwells on minimizing any form of discomfort during this transition period. Efforts will be made in streamlining processes at both terminals while closely monitoring operations 24/7. Measures such as enhanced signage, dedicated support staff, improved communication channels will be implemented proactively.
“III.Effective Public Communication: We pledge transparency throughout this process by providing regular updates on progress made in addressing concerns arising from airline relocations. FAAN aims at improving public relations strategies through various channels including online platforms and customer service helplines so that you stay informed about developments firsthand.
“The Minister extends his deepest regrets once again over the inconvenience caused and assures all travellers that we are fully committed to resolving these concerns promptly. We pledge our commitment to passenger comfort, safety, and overall satisfaction during this transitional period.”