Dana Air has signed a Memorandum of Understanding (MOU) with Crew Training Institute for customer service efficiency, poise, etiquette and finishing school training for its frontline employees.
This, according to the Chief Operating Officer of Dana Air, Ememobong Ettete is the airline’s way of intensifying its commitment to standardised operations.
Ettete said, ”Dana Air is committed to always raising the bar of it’s standards across every facet of our operations and this is one step we would continue to take to take to ensure excellent service delivery to our customers”
“For us, it’s not just about flying our customer safely but ensuring the experience is hitch-free, seamless and pleasant for our customers from booking to disembarkation at destination.”
Also speaking on the partnership, the Accountable Manager of the institute, Katherine Lademo said, “We are proud to have entered this partnership with one of Nigeria’s most reputable airlines to train their frontline employees. This partnership will include customer service training, poise, etiquette and finishing school training and this also confirms the airline’s commitment to continue to up the ante in terms of standards across its operations. ”
”Crew Training Institute is one of Nigeria’s most reputable aviation training schools wholly owned and run by ICAO certified and seasoned aviators with experience and training from Virgin Group, lademo added.
Dana Air is one of Nigeria’s most reputable airlines with a mixed fleet of Boeing aircraft and daily flights to major cities in Nigeria