Nigerianflightdeck learnt that this was done through efforts of the Consumer Protection Department (CPD) of the Nigeria Civil Aviation Authority ( NCAA) to help reduce to the minimum, incidents of fracas around the nation’s airports.
According to information gathered, full deployment of these electronic information platform is already underway as Lagos, Abuja, Port Harcourt, Kano, Kaduna, Jos, Yola have been covered along with Enugu, Uyo,Owerri.
One of the Electronic Passenger Rights’ and Responsibility PlatformsIn Lagos, Nigerianflightdeck learnt that five have been deployed to the Murtala Muhammed International Airport ( MMIA) while two were deployed to the General Aviation Terminal ( GAT) and one at Murtala Muhammed Airport Terminal two (MMA2).
At the MMIA, of the five deployed there, one each is situated at Departure ‘D’ and ‘E’ while Arrival ‘D’ and ‘E’ and another at the NCAA help desk at the international airport.
The passenger right platform scrolls information on what a passenger should do in the event of delays, cancellations, rescheduled flights, overbooked flights as well as failure to show for flights.
The electronic platform also scrolls passengers responsibilities as well as airline obligations towards passengers.
The platform also shows consequences for ground rage like it happens after there has been a delay or cancellation as well as air rage.
Nigerianflightdeck spoke to Director of Consumer Protection, Alhaji Adamu Abdullahi who explained that it was part of plans to intimate passengers of their rights and their responsibilities so they understand what they can do and how to seek redress on myriad situations.
Adamu told our correspondent that the platforms will be linked as all of them are networked under a control centre. He said there will fe under a management consultancy as the control centre will decide what goes on the platform.
He also said the platform would generate some adverts one minute after a 60-minute run, and the returns from the advert would be used to train industry workers who deal with passengers all day, everyday.
On the training he said,” Essentially, the training is to address the incessant compliant D from passengers especially on discourteous service by frontline staff of airlines, concessionaire’s, baggage handlers, customs, immigration, FAAN and other agencies that operate in the airport environment.”