Home / Aviation News / Dunoma stresses on team work to improve service delivery

Dunoma stresses on team work to improve service delivery

THE Managing Director of the Federal Airports Authority of Nigeria (FAAN) Engr Saleh Dunoma has stressed the need for  team work in order to improve on services rendered by the agency to the public.

Speaking at the First Quarter Stakeholders Forum 2018 held in Lagos, Engr Dunoma represented by the director of engineering services, Engr Salisu Daura said service delivery was very  key for the system growth.

According to the FAAN boss, working together as a team will ensure improved service delivery in any organization stressing that every worker has a role to play in the system.

“Service delivery is very key in systems growth, everybody must be involved in teamwork. Everyone has a role to play to ensure effective service”

Engr Dunoma urged workers of the agency to remain committed in the discharge of their duties to improve on the state of airports across the country.

He explained that the essence of the Forum was to evaluate services rendered by FAAN in the previous year with a view to improving on areas of shortfalls to achieve excellent service.

“Your input in making sure that there is quality service delivery is paramount for the sustainability of the organization in particular and aviation industry in general”

In her goodwill message, the national coordinator Servicom office in the presidency, Mrs Nnenna Akajimeli said the stakeholders forum was aimed at re-positioning the service delivery process of FAAN towards effectiveness and optimal efficiency to serve its customers and achieve its mandate.

Akajimeli said the Forum further attested to FAAN’s demonstration and commitment of Engr.  Dunoma and management’s team work attaining service excellence.

According to her, government agencies need to have a clear sense of where they were and where there were going by carrying staff  along with them through engagement and meaningful dialogue with stakeholders.

Akajimeli noted that service delivery in FAAN cannot be achieved in isolation from other fundamentals strategies and activities adding that in order to get it right, there must be constant consultations and discussions among stakeholders to share information and experiences.

She urged them to continue to provide useful inputs to FAAN in order to consolidate on its service delivery efforts to enable it compete favorably in the  aviation industry globally in terms of efficiency and delightful service delivery to customers.
The event was well attended by stakeholders, some directors of FAAN, airline representatives, security agents among others

About NigerianFlightDeck

mm
Nigerianflightdeck is an online news and magazine platform reporting business stories with a bias for aviation and travel. It is borne out of the intention to inform, educate as well as alter perceptions with balanced reportage.

Check Also

Aftermath Ethiopian 737 Max 8 crash: ART questions safety design in 737Max, condoles alongside FAAN, NCAA

ET opens condolence register in Nigeria IN the wake of Sunday’s Ethiopian Airlines B-737-800MAX with …

Ethiopian Airlines recovers black box of Flight ET302

ETHIOPIAN Airlines has announced that it has secured the Digital Flight Data Recorder(DFDR) and Cockpit …

Aero inks deal to carry out checks on Ghanaian registered aircraft, eyes Congo

"We are happy to inform you that the Ghana Civil Aviation has given us the authority to do checks in the aircraft that are registered in their country and we have done a lot of major maintenance for their aircraft. We are also looking at Congolese government, who have shown interest in coming to give us the approval to do C-checks and other major checks in their country."

Ethiopian Airlines joins China, Cayman Islands; grounds 737-8 Max pending aircraft probe

China and the Cayman Islands have both ordered domestic airlines to suspend commercial operation of the Boeing 737 MAX 8 citing the Ethiopian Airlines crash and another deadly accident of that same model in Indonesia.

Updated: One Nigerian, 32 Kenyans; 18 Canadians on-board crashed ET Flight 302

Apart from the 32 Kenyans, there were 18 Canadians , 9 Ethiopians, 8 Chinese, 8 Italians, 8 United States citizens, 7 British, 7 French citizens each as well as 6 Egyptians.The list of nationales also contain, 6 dutch, 5 Germans, 4 Slovakians, 4 Indians, 3 Russians, 3 Swedes and 3 Austrians, 2 Morrocans, 2 Israelis, 2 spanish and 2 Polish as well as one passenger each from Nigerian, Belgium, Uganda, Yemeni, Sudan, Togo; Mozambique, Norway, Somalia, Saudi, Serbian; Djibuoti, Ireland and Indonesia

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this:
Skip to toolbar