THE Managing Director of the Federal Airports Authority of Nigeria (FAAN) Engr Saleh Dunoma has stressed the need for team work in order to improve on services rendered by the agency to the public.Speaking at the First Quarter Stakeholders Forum 2018 held in Lagos, Engr Dunoma represented by the director of engineering services, Engr Salisu Daura said service delivery was very key for the system growth.
According to the FAAN boss, working together as a team will ensure improved service delivery in any organization stressing that every worker has a role to play in the system.
“Service delivery is very key in systems growth, everybody must be involved in teamwork. Everyone has a role to play to ensure effective service”
Engr Dunoma urged workers of the agency to remain committed in the discharge of their duties to improve on the state of airports across the country.
He explained that the essence of the Forum was to evaluate services rendered by FAAN in the previous year with a view to improving on areas of shortfalls to achieve excellent service.
“Your input in making sure that there is quality service delivery is paramount for the sustainability of the organization in particular and aviation industry in general”
In her goodwill message, the national coordinator Servicom office in the presidency, Mrs Nnenna Akajimeli said the stakeholders forum was aimed at re-positioning the service delivery process of FAAN towards effectiveness and optimal efficiency to serve its customers and achieve its mandate.
Akajimeli said the Forum further attested to FAAN’s demonstration and commitment of Engr. Dunoma and management’s team work attaining service excellence.
According to her, government agencies need to have a clear sense of where they were and where there were going by carrying staff along with them through engagement and meaningful dialogue with stakeholders.
Akajimeli noted that service delivery in FAAN cannot be achieved in isolation from other fundamentals strategies and activities adding that in order to get it right, there must be constant consultations and discussions among stakeholders to share information and experiences.
She urged them to continue to provide useful inputs to FAAN in order to consolidate on its service delivery efforts to enable it compete favorably in the aviation industry globally in terms of efficiency and delightful service delivery to customers.
The event was well attended by stakeholders, some directors of FAAN, airline representatives, security agents among others