DANA Air, in furtherance of its vision which is “to be recognized and respected as Nigeria’s most reliable and customer-friendly airline,’’ says it will explore the Customer service week to reward all its passengers and members of its frequent flyer program – Dana Miles.According to the airline, all passengers flying Dana Air during the customer service week, will get instant miles, stand a chance of getting a spot upgrade from Economy Class to Business Class, free lounge access among other exciting initiatives to ensure that its teeming customers get extra as ‘’Service Champions.’’
Scheduled to hold from October 3 to 7, 2016, The International Customer Service week is celebrated annually in the first week in October, and it is usually a period set aside to appreciate patronage by rolling out activities to celebrate customers.
According to the Communications Manager of Dana Air, Kingsley Ezenwa, ‘’ the theme of this year’s celebration is ”Service Champions,” and we are more than ever committed to underscore our vision with these initiatives. At Dana Air, everyday is a customer service day for us, as we strive daily to always exceed the flying aspirations of our guests.’’
‘’We understand the role customers play in the life of any business and the week provides the ever customer –centric and professional team at Dana Air, the opportunity to further excite and reward our teeming customers.’’ He advised passengers of the airline, especially Dana Miles members; to take advantage of the ‘miles-splash’ during the week and garner massive miles to fly for free whenever they desire.
Recipient of several local and international awards for aviation service excellence, Dana Air is reputed for its efficient customer services, world-class in-flight services, on-time departures and arrivals, innovative e-airline products and high safety and quality standards.