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KLM flouts passenger rights bill, strand over 250 in Nigeria since Thursday

It would seem that Dutch carrier, KLM Airlines may be courting the wrath of authorities by flouting the recently passed passenger rights bill as for almost 48 hours now, over 250 passengers of the airline to Europe and other destinations across the world are stranded in Nigeria following a technical fault developed by the airline’s aircraft on Thursday night at the Murtala Mohammed International Airport, MMIA, Lagos.

KLM aircraft taking off

The passengers who are apprehensive and irate are stating that that they may not depart the shores of the country any moment soon, as they claimed that the management of the airline in Nigeria was not communicating with them despite being checked into an hotel in Amuwo-Odofin Area of Lagos.
One of the affected passengers, during our reporter’s phone call said that the passengers were already boarded before the airline’s crew announced to them that they won’t be departing Lagos as arranged due to technical fault developed by the aircraft.
He said that the passengers were disembarked at 11pm and taken to the hotel at Amuwo-Odofin.
He, however, said that their inability to travel as scheduled because of the technical fault was in tune with international best practices, but decried that since Thursday night, none of the airline’s management had told them when they would depart the country to their various destinations.
He decried that apart from checking them into the hotel, none of the passengers were given refreshments as recommended by the International Civil Aviation Organisation, ICAO, stressing that such maltreatment would not have happened in Europe and other countries.
He further explained that Amsterdam was not his destination but a passage point to London while another said he was on his way to New York for a conference, which would commence today (Saturday) and ends on Monday, stressing that it was obvious he won’t be able to make the trip and requested for a refund.
He said, “It is sad that these people are treating us this way in our own country. We were supposed to have travelled since Thursday and up till now, there is no information about our departure. There ought to be a helpdesk for passengers through which we can communicate with the airline’s staff in Nigeria, but they are not doing that.
“NCAA that is even supposed to protect us is not doing anything about our plights. We are just like displaced people here. People are angry and hungry here because there is no provision for dinner for us as I am talking to you now.
“They can’t do this Europe or elsewhere, they would pay heavy compensation, but it is unfortunate that they come here and get away with so many atrocities without any protection for the flying public. Some of us are going beyond Amsterdam to either U.S or other destinations in Europe.”

The Nigeria Civil Aviation Authority (NCAA) has been reached but have not issued any reaction yet but  promised to contact the Customer Protection Directorate of the agency for more information, meanwhile it is yet to be seen what the industry regulators would do.

About anthony omoh


I am a Journalist with a passion for developmental stories and nigerianflightdeck.com was born out of passion for reporting the travel, business and aviation sub-sector. This site is an expression of my ideals and creativity as a reporter and my discretion as a publisher. I am extremely content doing this and I am sure when you read my stories you’d understand that I touch people and that’s why

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